Support and coordination
Our teams coordinate with insurance companies, international assistance providers, airlines and the relevant authorities. The family is supported at every stage of the process.
What's included
How it works
First contact
We review your situation and your cover.
Coordination
We take over with the parties involved.
Follow-up
You are kept informed as matters progress.
Closure
The file is completed with all parties.
Frequently asked questions
Do you work with insurers?
Yes, we coordinate directly with insurers and assistance companies.
Do you handle airline arrangements?
Yes, we coordinate with the airlines involved.
What countries do you coordinate with?
We have established relationships with authorities and service providers worldwide.
How is all documentation managed internationally?
We handle all cross-border documentation and ensure proper legal compliance.
What languages are supported?
Our team communicates in French, Arabic, English, and other major languages.
Can advance travel medical clearance be arranged?
Yes, we can coordinate pre-travel medical assessments and clearance documentation.
Need this service?
Our teams are available 24/7. Contact us and we'll be there within minutes.